Important information
Refund & Cancellation Policy
This policy explains how to cancel a monthly package and when you may receive a refund.
Last updated: 31 August 2026
1. Fair treatment
This policy applies to products sold directly by 3K Media and does not remove a stronger right under South African law.
2. Before your account starts
If you cancel before an account is activated or a non-recoverable approved supplier cost is committed, we refund the amount paid for the cancelled package. A statutory cooling-off right is applied where it legally applies.
3. Hosting subscriptions
Month-to-month website and email hosting can be cancelled before the next billing date and remains active through the paid period. A partial month is not normally refunded after activation unless the product is materially defective or a stronger legal right applies. Before website hosting ends, request any available customer-owned data export within the stated period.
4. Social Media Scheduling Software
You may cancel before the next billing date and continue using the software until the end of the period you paid for. If an important feature in your package stops working and we cannot fix it within a reasonable time, we may extend your access, give you a credit, reduce the price or issue a refund for the affected time.
5. How refunds are paid
Approved refunds are normally returned through the original payment method. If that is not possible, we may request verified bank details for EFT. We confirm when the refund is issued; bank and provider processing time may follow.
6. Asking for help
Email [email protected] with your name, business, order or invoice number, the affected package and what you would like us to do. You may call 073 248 6989 for help, but please confirm a cancellation in writing.